Latest news from the Lincoln House Patient group
Need an appointment sooner? Very often we hear Patients saying the delay to get an appointment is too long. Do you know we can do something about that?
Read on:
In the period July 2024 to March 2025 there were a massive 2812 patients who just didn’t turn up for their face-to-face appointment without informing the surgery. That means on average an extra 312 patients could have been seen at an appointment sooner each month.
What can we do to help?
- Make sure we turn up for our appointment, secondly
- If we can’t attend notify the surgery as soon as possible
- Spread the message that we can actually help to reduce waiting times for appointments!
For the same period, Patients interacted with their surgery 25,439 times using the online request system. Not only does this reduce the pressure on the surgery staff but it enables the patient to contact the surgery at any time that is convenient to them. In the case of a request for an appointment the information will be assessed and one of the following three consultation options will be offered. Telephone call, video call or face to face appointment and in all cases your online request will be acknowledged immediately together with a timescale for action.
You can make an online request via the Lincoln House website
or
by downloading the NHS App on your smartphone or tablet using the appropriate link below:
Apple APP iStore
https://apps.apple.com/us/app/nhs-app/id1388411277?ls=1
Android
https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline&pli=1
You can also log in to your NHS account using the NHS App.
