Introducing Our New Voice AI Assistant

Revolutionising Patient Access with Technology

At Lincoln House Surgery, we are always listening to your feedback and looking for ways to improve how you access our services. In response, we’ve introduced a new Voice AI Assistant to make contacting us easier, faster, and more convenient.

Our Voice AI Assistant is designed to:

• Answer every call instantly: No more waiting on hold

• Support multiple languages: Helping us better serve our diverse patient community.

• Follow our trusted processes: Working just like our reception team to ensure consistency, accuracy, and care.

• Keep human support close: If at any point you change your mind or prefer to speak to someone, just ask and you can be transferred back to our reception team.

• Improve efficiency: Allowing our staff more time to focus on patient care, while improving access for everyone.

This innovative technology supports — not replaces — our reception team and helps us continue providing the high-quality, patient-centred care you expect and deserve.