Lincoln House Surgery

163 London Road, Apsley, Hemel Hempstead, HP3 9SQ

Telephone: 01442 254 366

We are open Monday to Friday from 8am to 6:30pm. Our Doors open at 8:30am

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Sometimes audit or research work is carried out for the benefit of the wider health community. Much of this is initiated by the Department of Health for them to collate information and carry out surveys, and is therefore not controlled by the Practice.

If you have any concerns regarding this, you should contact the Patient Liaison Service (PALS) on 0800 0323235. We never give information to commercial companies without your consent.

We respect your right to privacy and keep all your health information confidential and secure.

  • Your identity will be established before information is given out over the telephone.
  • Information will not normally be given out to third parties, including family members, without your express permission.
  • Certain test results may not be given to you, without a consultation with your Doctor.
  • Patients’ records are only available to those involved in your care and you should never be asked for personal medical information by anyone other than members of the team.