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Noticeboard

We have now introduced 5 minute face to face consultations for patients with a single, urgent issue to be seen on the day.  These appointments complement 10 minute face to face appointments and  5 minute telephone consultations and are intended to help meet the ever increasing patient demand, especially during the winter months.  

To ensure that patients are booked for the right type of consultation for their specific problem, the Partners have trained the reception team to ask all patients who call in for brief details of their problem.  From that information, they will be able to book the correct appointment type with the correct clinician.  Patient confidentiality will be maintained to the existing high standards and the surgery will be able to operate more efficiently. 

 Patients are requested to co-operate with this change that has been introduced to offer the best and most appropriate level of clinical care to all patients. 

Practice Management

Mrs Hilary Mills-Williams (f)

HMW

Hilary Mills-Williams joined the team as Practice Manager in July 2015.  She has previously undertaken a wide range of management roles with the Post Office and various voluntary sector organisations.  She is committed to leading her teams to provide excellent customer service and to enhancing and improving the services that they receive.     

Reception

Judy

Your first contact with the surgery when you telephone or call in will be one of our friendly receptionists. They will do their best to assist you. We have a team of 10 receptionists, led by their Supervisor, Mrs Judy Eddy.

Rec

The reception team are available to help you with booking and cancelling appointments, test results, queries and problems.  They are unable to take requests for repeat prescriptions by phone.  This needs to be done via the Lincoln House online system or by asking your nominated pharmacy (those using the Electronic Prescription Service) to make the request on your behalf.  

Mrs Judy Eddy (f)

Secretaries

Mrs Sarah Connor
Miss Becky Price

We have two medical secretaries, Mrs Connor & Miss Price.  They deal with many issues including letters of referral and appointments with specialists.

 
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