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Noticeboard

We have now introduced 5 minute face to face consultations for patients with a single, urgent issue to be seen on the day.  These appointments complement 10 minute face to face appointments and  5 minute telephone consultations and are intended to help meet the ever increasing patient demand, especially during the winter months.  

To ensure that patients are booked for the right type of consultation for their specific problem, the Partners have trained the reception team to ask all patients who call in for brief details of their problem.  From that information, they will be able to book the correct appointment type with the correct clinician.  Patient confidentiality will be maintained to the existing high standards and the surgery will be able to operate more efficiently. 

 Patients are requested to co-operate with this change that has been introduced to offer the best and most appropriate level of clinical care to all patients. 

We would like to know how we can improve our service to you and we would welcome your thoughts about our surgery & staff.

To help us to achieve this, we have formed patient participation group so that you can have your say.  We will ask members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you receive. 

We aim to gather a number of patients from as broad a spectrum as possible to get a truly representative sample of responses.  We need everyone - young people, workers, retirees, people suffering from long-term conditions & people from non-British ethnic groups. 

If you would like to join our patient participation group and have your say, please ask for a form at reception or complete the attached form and leave your details.

Lincoln House PPG Form

 
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