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Noticeboard

Following a national upgrade of the Patient Online Access system, some patients are experiencing problems with the new app.  You will be required to log in again the 1st time you sign in to verify your identity.  There is also now a facility to log in with your email address rather than ID number.  However, the same email address cannot be shared by two different users.  

Please follow the instructions to active your account via the new app which is now a blue and red heart on a white background.  If you are still experiencing problems, please contact the surgery's IT team of Jackie and Pat to resolve the difficulties.  

Repeat Prescription Requests

You can now email your repeat item requests to: lincolnhouse.prescriptionsonly@nhs.net

This mailbox is not routinely monitored so please do not use it for any other purposes.

Alternatively you can:

  • ask your nominated pharmacy to request the items on your behalf
  • order via the Online Services app
  • request in writing at the surgery reception

Please continue to allow 48 hours for processing.  Items cannot be ordered over the phone.

Texting system

The surgery has invested in a new texting system to improve communication with patients.  New features include:

  • confirmation of appointments booked 7 days before the date
  • reminder text the day before the appointment
  • facility to cancel appointments any time by texting back, regardless of the day or time
  • recalls for specific reviews e.g. medication, asthma, diabetes, COPD
  • invitations to events being delivered by the practice

like the Lincoln House Surgery page to be kept up to date with changes and developments

Friends & Family Test 

The practice is very keen to hear about all patients' experiences.  If you would like to provide feedback, please click on the "Friends & Family Test" icon on the right of this page or complete a feedback card when you are at the surgery.  Alternatively, you can text back your satisfaction score when you receive an invitation text message after an appointment at the practice.     

All GP practices in England are using this simple questionnaire as a quick way to collect feedback from their patients in order to improve their services.

Spring 2017 Newsletter

 Click here to view: Spring 17 newsletter

Online Services

It is recommended that patients sign up for Online Services (link on the right of this page).  This allows patients to book and cancel appointments and to order repeat medications, all at the touch of a button from their phone, tablet or PC. Appointments for the following day are released at 7 pm each evening (Sunday for Monday appointments).  Most patients find this a much easier way to book than waiting on the phone. 

  "Care with Courtesy. Rights with Responsibilities." 

This Practice aims to achieve and maintain a quality health service, dedicated to meet the needs of its patients.

Lincoln House is a group practice of five Partners and two part time GPs. We are based at a brand new purpose built premise at Apsley and provide a wide variety of services to the people of Hemel Hempstead. Our Surgery is fully equipped and staffed through the week. It has access for disabled patients.

Our practice area includes the whole of Hemel Hempstead and we welcome new patients, including those who are not currently registered with a local doctor.

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We hope that you will use it as a useful resource for other health-related information.

Onsite independent Pharmacy open daily till 10pm.  

(Site updated 05/06/2018)
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